We are in the process of updating the Workflow Notifications feature and would like to solicit feedback from Rhythmyx and CM1 customers on the proposed change.
Currently Workflow Notifications are sent out to all users in a Role, with each recipient listed on the To line. In Rhythmyx, Additional Roles and individual email addresses can be added to the CC list for the Notification. The To and CC recipients are currently visible to all recipients of the notification email.
We are proposing the following changes:
Use Velocity for Workflow Notifications so that the Notifications can include conditional logic, and rich text (html emails) in a future version.
Allow for personalization of the notification template for each recipient based on their Subject / User / Role information in the system by exposing new bindings for these variables that can be used in the Notification template.
In order to accomodate personalization, each recipient would see only their own email address on the To line and would no longer see other recipients email address on the To or CC line of the notification email.
Auto upgrade existing notifications to use the new template mechanism.
Our thinking is that there is more value in being able to Personalize / Customize the notification per user or role, than there is in end users seeing who else received the notification message but we want to confirm that with the user community.
Any feedback / questions appreciated.