Percussion Technical Support has recently received word of problems concerning the most recent update of Firefox, 3.6.14, and the most recent update of Java JRE, 6 Update 24.
The two products and their problems appear to be unrelated with one another.
We ask that before reporting any issues, you first clear your Browser and Java cache. If this fails to fix issues you are having, or you need direction on how to do this, please:
- File a new ticket via the Support Portal at http://support.percussion.com, or
- File a new ticket via email at firstname.lastname@example.org, or
- Reply to this thread with the behavior you are seeing.
Please include screen shots, details on the behavior, and a Java Console log with any issues you file.
Technical Support is working to resolve any issues concerning the updates of these two products, and any behaviors reported will help expedite the resolution of any problems.
We appreciate your patience, and will follow up with new information as we have it.