We are using Rhythmyx 5.7 running on Solaris/Oracle 10g.
This is in regards our public web site that is using Site Folder publishing.
When trying to delete the folder (“Delaware Pharmacies” - folder content ID 29524) using the “Remove from Folder” command we receive the following error:
Error executing action <Delete> : An unexpected error occurred while processing the CMS request. The error was: While attempting to find and invoke a handler for the ‘removeFolderChildren’ action on port ‘Folder’, the following exception occurred [ivt: java.lang.IllegalStateException]: child id, 29525, does not exist in item cache, but it is a dependent of relationship id, 349997
Note that the ‘child id, 29525’ is most likely referring to the Navon that this folder (“Delaware Pharmacies” - folder content ID 29524) generated. The Navon has already been purged and a search for content ID 29525 does not return any results.
The result of this error is preventing our public web site from publishing, so this is a very high priority for the business.
The publish fails and does not publish any content at all, and the publishing status returns the following error:
<?xml version=“1.0” encoding=“utf-8” ?>
- <publicationstatus pubstatusid=“26356”>
<message>child id, 29525, does not exist in item cache, but it is a dependent of relationship id, 349997</message>
Thank you for your help to identify a fix for this issue.
Supervisor, IT ESupport
Zenith Insurance Company