CM 2.11 occasionally blocks publishing

For some reason we are getting a message that publishing is not working after running a publish. The last successful publish was yesterday. Since then any subsequent publish fails. We also have lost the ability to publish individual items with the upgrade. Any ideas?

We need a solution ASAP.

Hi Joe,

I’m going to create a support ticket for this issue so I can take a look at some of your log files and try to quickly determine why your publish operations are failing. Please check your inbox momentarily for a notification from our support portal.

We found that this issue was being caused because ASA was using our proxy configuration file for license activation, but then they still had Percussion’s communication to the local Tomcat being sent to localhost, which couldn’t resolve once it was passed through the proxy server. This issue was only happening with their Publish Now server, leading to the seemingly intermittent nature of the problem.